Title
A RESOLUTION AUTHORIZING THE CITY MANAGER TO ENTER INTO A CONTRACT WITH VIEWPOINT FOR SOFTWARE AND PROFESSIONAL SERVICES PERTAINING TO PERMITTING AND CASE MANAGEMENT FUNCTIONS IN THE COMMUNITY DEVELOPMENT DEPARTMENT; AND DECLARING AN EMERGENCY.
Executive Summary: Following an official Kaisen event conducted in November of 2016, a list of fundamental weaknesses were identified with how our existing software solution allows residents to apply for permits. After discussions with our existing software provider on how they plan to resolve these weaknesses, it became apparent that we needed to find another software solution to meet the requirements of the new processes and procedures defined in the Kaisen event. After an extensive research and review process conducted by staff from various City departments we have selected Viewpoint as the new CD permit and case management software provider.
Body
Legislative History
None.
Purpose & Explanation
Members of the CD Software Selection team (CD Director, City Planner, City Engineer, IS Manager, IS Network Systems Administrator, Engineering Office Manager and the CD staff) attended online presentations by all software companies. Each company presented their software and demonstrated how residents and City Staff would use their respective software. The team asked various questions to clarify which software solution best met the requirements of the City's new processes and procedures.
Software Solutions Reviewed:
- ViewPoint
- Accela - Land Management
- Sungard - Trakit Software
- BS&A - Access MyGov
- CitizenServe
A consensus opinion was established after these presentations and ViewPoint was selected. Here is a list of features ViewPoint contains that exceeds the other solutions reviewed:
- Intuitive customer interface
- Designed for online submittal allowing city to transition to a fully paperless system
- Customer portal allowing applicants to manage multiple submittal and track current status
- Ability to commu...
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